Who refurbishes your products?
We have and inhouse technical team which specializes in inspecting and testing our products. We also source some of our
How do you determine the condition of a product?
We have an in house grading system which we use in determining the condition of our items. This conclusions are
I would like to return my order, how do I do that?
First, please review our Return Policy and then reach out to our Customer Service eam via email at sales@hirayasolutions.com or info@hirayasolutions.com
Tracking says delivered, but I didn’t receive my item.
Please reach out to us directly either via email at sales@hirayasolutions.com or call +1 (437) 886-5145 and a member from
How long will it take to receive my shipment?
Delivery within Canada can take about 2 - 10 business days depending on where you're located and the season. International
I received my tracking information but it is not showing in the carriers tracking system, what’s going on?
Once we process your order for shipping, it can take up to 24 hours for the tracking information to load
How do I track, change or cancel my order?
Once your order is placed and shipped, you will be sent a tracking link or number which you can use
Do you ship to my address?
We ship to all physical address including some P.O. Boxes in urban areas.
How can I place my order?
You can place your order online, in person and over phone. We accept paypal, cash, etransfer and all major credit
Where can I find you?
We are located at 3872 Chesswood Drive, North York, ON M3J 2W6 Alternative you can find us online at www.hirayasolutions.com.