10% OFF YOUR FIRST ORDER!FREE DELIVERY ON ORDERS OVER $150
FAQ2022-01-03T01:24:52+00:00
Who refurbishes your products?2022-01-02T22:49:59+00:00

We have and inhouse technical team which specializes in inspecting and testing our products. We however also outsource this service when it comes to certain items.

How do you determine the condition of a product?2022-01-02T22:47:25+00:00

We have an in house grading system which we use in determining the condition of our items. This conclusions are drawn from thorough inspections of the product and packaging.

I would like to return my order, how do I do that?2022-01-02T22:43:29+00:00

First, please review our Return Policy and then reach out to our Customer Service eam via email at sales@hirayasolutions.com or info@hirayasolutions.com or call at 1 (437) 886-5145 and we can assist you.

Tracking says delivered, but I didn’t receive my item.2022-01-02T22:36:28+00:00

Please reach out to us directly either via email at sales@hirayasolutions.com or call +1 (437) 886-5145 and a member from our customer service team will gladly assist you.

How long will it take to receive my shipment?2022-01-02T22:28:25+00:00

Delivery within Canada can take about 2 – 10 business days depending on where you’re located and the season. International deliveries might be slightly longer depending on the same reasons above.

I received my tracking information but it is not showing in the carriers tracking system, what’s going on?2022-01-02T22:18:06+00:00

Once we process your order for shipping, it can take up to 24 hours for the tracking information to load into the carriers system. Please contact our Customer Service department if your tracking information is still not available after 48 hours from shipping.

How do I track, change or cancel my order?2022-01-02T22:13:51+00:00

Once your order is placed and shipped, you will be sent a tracking link or number which you can use to track the status of your order. To change or cancel an order that has already been processed please reach out to sales@hirayasolutios.com for assistance.

Do you ship to my address?2022-01-02T22:10:57+00:00

We ship to all physical address including some P.O. Boxes in urban areas.

How can I place my order?2022-01-02T22:06:43+00:00

You can place your order online, in person and over phone. We accept paypal, cash, etransfer and all major credit cards.

Where can I find you?2022-01-02T22:00:09+00:00

We are located at 3872 Chesswood Drive, North York, ON M3J 2W6

Alternative you can find us online at www.hirayasolutions.com. We are also on some marketplaces and on some social media platforms

How can I contact you?2022-01-02T21:48:00+00:00

You can email us at info@hirayasolutions.com or call us toll free at 1 (437) 886-5145.

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