We have and inhouse technical team which specializes in inspecting and testing our products. We also source some of our products from Certified Refurbishing Companies.
We have an in house grading system which we use in determining the condition of our items. This conclusions are drawn from thorough inspections of the product and packaging.
First, please review our Return Policy and then reach out to our Customer Service eam via email at sales@hirayasolutions.com or info@hirayasolutions.com or call at 1 (437) 886-5145 and we can assist you.
Please reach out to us directly either via email at sales@hirayasolutions.com or call +1 (437) 886-5145 and a member from our customer service team will gladly assist you.
Delivery within Canada can take about 2 – 10 business days depending on where you’re located and the season. International deliveries might be slightly longer depending on the same reasons above.
Once we process your order for shipping, it can take up to 24 hours for the tracking information to load into the carriers system. Please contact our Customer Service department if your tracking information is still not available after 48 hours from shipping.
Once your order is placed and shipped, you will be sent a tracking link or number which you can use to track the status of your order. To change or cancel an order that has already been processed please reach out to sales@hirayasolutios.com for assistance.
We ship to all physical address including some P.O. Boxes in urban areas.
You can place your order online, in person and over phone. We accept paypal, cash, etransfer and all major credit cards.
We are located at 3872 Chesswood Drive, North York, ON M3J 2W6
Alternative you can find us online at www.hirayasolutions.com. We are also on some marketplaces and on some social media platforms
You can email us at info@hirayasolutions.com or call us toll free at 1 (437) 886-5145.